WE OFFER A VARIETY OF CUSTOMER SERVICES SOLUTIONS
Customer Service & Call Handling to grow your business
Call Handling Services
Call handling services 24 hours a day
Get a team of friendly, professional customer experience associates to answer your business phone lines. With call handling services from AllConnect, you know your customers are in good hands.
Don’t let your calls go to voicemail
When a business doesn’t answer its phone, customers don’t wait for a call back. They move on to the next competitor on the list. With a live answering service, you’re covered around the clock, 365 days a year. The investment you make in a professional call handling service returns more leads, more orders, more appointments, and more goodwill from your customers to your business.
Whether you need call handling services after hours or all the time, we have a plan to fit your situation. We help you create the script and call flow to route the calls to the right person in your organization at the right time.
Get more for less
An AllConnect service delivers more call handling services than an in-house employee ever could. Even the best receptionist can only answer one call at a time. Our virtual receptionists are there to handle as many calls as you get. Expecting more call volume from a big marketing campaign? Just bump up your plan for a month or two.
Your employees have to go home sometime, but AllConnect is never closed. We handle your calls 24 hours a day, 7 days a week, 365 days a year. If you have customers in different time zones, or just want to be available to convert your leads at all hours, a call handling service is the way to go.
Messages
Our virtual receptionists answer your phone lines in your business name. If you or your team are not available to have the call patched through, we take a message with all the details you need so you can return the call at your convenience. Get your messages by email or SMS, or access them through our online portal from wherever you are.
Order taking
If you have products to sell, our call handling service keeps the phone lines open for your customers. And if you’re selling online, a virtual receptionist can help prevent abandoned shopping carts by being there to answer the questions that are giving your customers doubts. We interface with your existing order-taking system, so you can make sales around the clock, even when your physical business location is closed.
Lead capture
Every call is a lead, and every lead is a potential conversion. When you don’t answer the phone, that lead goes to someone else. Just tell us what information you want to capture, and our virtual receptionists will make sure you don’t miss out on new opportunities, day or night.
Appointment setting
For appointment-based businesses, whether they’re in healthcare, real estate, law, or personal care, live answering helps fill your schedule. You get free use of Setmore, our partner online appointment software. Or, if you’re already on another system, our customer experience associates can book your time through that app.
Email and chat support
If your customers contact you through email or webchat, keeping up with the flow can be a challenge. Our call handling service isn’t just for phone calls. We’re there for you and your customers no matter how they reach out. And if you don’t have chat on your website yet, we include it at no additional cost. You can answer the chats yourself or use your plan minutes to have us help your customers.
Client web access
Client web access is the online portal we created to help you manage your AnswerConnect account. When you log in, you’ll see a dashboard with your plan usage and other important stats clearly displayed. You can review your messages, pay your bill, change your plan, and more. All through an easy-to-use online application you can access from anywhere there’s internet.